| Titre | Le management de la qualité : un instrument de réglementation européenne "par le bas" | |
|---|---|---|
| Auteur | MM. Nick Thijs, chercheur, Belgique, et Patrick Staes, conseiller gl au Service public fédéral belge "personnel et organisation" ; expert national détaché au European Institute of Public Admin. de Maastricht | |
 |
Revue | Revue française d'administration publique |
| Numéro | no 119, décembre 2006 | |
| Page | 493 | |
| Résumé anglais |
Quality management as an instrument for bottom-up european regulation.
To cope with the requirements of accession, EU countries were (and some of them
still are) seeking to achieve the standards of reliable and efficient public administration.
The European Commission doesn't provide a specific model for the organisation and
functioning of public administrations. In management literature those models for the
organisation and functioning of public administrations are presented. Quality management models, nowadays, have evoluted into frameworks for organisational management.
With the construction of the European Common Assessment Framework (CAF), a
self-evaluation tool was designed for the public sector. This tool presents the principles
for a well performing organisation. With the spread and use of this model all over Europe
in recent years, the principles of a well performing public sector organisation also
become widespread. In this article we look at the convergence (discursive, decisional,
practice and results) across the EU in the use and implementation of management tools,
i.c. the use of quality models, arguing the principles of quality management, as principles
of decent governance, are spread across the European Union and form a kind of
‘bottom-up European regulation', coping with the fact no formal criteria or legislation
concerning administrative reform are existing for candidate countries. Source : Éditeur (via Cairn.info) |
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| Article en ligne | http://www.cairn.info/article.php?ID_ARTICLE=RFAP_119_0493 |
