| Titre | Le discours de la qualité administrative | |
|---|---|---|
| Auteur | Jacques Chevallier | |
 |
Revue | Revue française d'administration publique |
| Numéro | no 46, 1988/2 L'administration des armes | |
| Rubrique / Thématique | Études |
|
| Page | 23 pages | |
| Mots-clés (matière) | administration conditions de vie service public | |
| Mots-clés (géographie) | France | |
| Résumé anglais |
Quality Control as a Civil Service Issue.
By accepting quality control as an internal issue, civil service has demonstrated its willingness to learn from private enterprise : the assumption that efficient government depends on adopting the values and methods of modem business administration reflects the crisis of administrative credibility, and the mediocritization of government administration which is unable to rely on its own resources, doomed to copying from private enterprise. However, this view is an oversimplification : government administration is acting to restore credibility, and the feedback is very specific. Torment and adaptation, tainted with administrative rationale, are the price of implementing a quality control approach. Source : Éditeur (via Persée) |
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| Article en ligne | https://www.persee.fr/doc/rfap_0152-7401_1988_num_46_1_2147 |
