| Titre | Services urbains et qualification mutuelle | |
|---|---|---|
| Auteur | Suzanne Rosenberg | |
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Revue | Flux |
| Numéro | no 31-32, janvier-juin 1998 | |
| Page | 105-112 | |
| Résumé anglais |
The provision of public services could be used as the backdrop for a debate between an increasingly-automated society and a State administration on the brink of crisis. From this standpoint, the corps of service professionals who are placed in direct contact with the public could become a sort of media agent, spokespeople for the social demands to be incorporated into any planned service modification. Public transportation services, and in particular bus services, are singled out in order to help develop the thesis presented herein. The experiences conducted have enabled placing the services' agents and the local population into a cooperative relationship by creating a forum for venting their respective complaints. These experiences have led to a « mutual recognition » of professional aptitude, whereby the social skills exhibited by those without any formal training were able to be transformed into recognized mediator skills applied to improving the relationship between public services and the user population. Source : Éditeur (via Persée) |
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| Article en ligne | http://www.persee.fr/web/revues/home/prescript/article/flux_1154-2721_1998_num_14_31_1228 |
