| Titre | La relation clients-professionnels de l'info-doc. Vers une nouvelle intermédiation ? | |
|---|---|---|
 |
Revue | I2D - Information, données & documents (anciennement : Documentaliste - Sciences de l'information) |
| Numéro | vol. 46, no 3, 2009 La relation clients-professionnels de l'info-doc | |
| Rubrique / Thématique | La relation clients-professionnels de l'info-doc : vers une nouvelle intermédiation ? |
|
| Page | 28-29 | |
| Résumé anglais |
The Info-Doc patron-librarian relationship An increasing number of easy ways to access information, development of mostly free electronic tools, increasing virtualization of information exchange and the relative decrease in the number of physical places for consultation - faced with these challenges reference librarians must find a new way similar to a customer relationship when serving their patrons. We look at this evolving role of information work and present several first-hand reports. Mediation remains necessary to help our customers use information tools efficiently, retrieve and validate the information they need. This includes providing open interactive services based on shared knowledge. More than ever the information profession will be engaged in an on-going search to adapt its services to the needs of its "customers". Source : Éditeur (via Cairn.info) |
|
| Article en ligne | http://www.cairn.info/article.php?ID_ARTICLE=DOCSI_463_0028 |
