| Titre | NTIC et relation administrative : de la relation de guichet à la relation de réseau | |
|---|---|---|
| Auteur | MM. André VITALIS, Professeur Univ. de Bordeaux III), Nicolas DUHAUT, Chercheur | |
 |
Revue | Revue française d'administration publique |
| Numéro | no 110, avril 2004 L'administration électronique | |
| Rubrique / Thématique | L'administration électronique L'administration en ligne Des premiers résultats à la hauteur des enjeux ? |
|
| Page | 315 | |
| Résumé anglais |
ITC and Administrative Relations : from Reception Desk to Internet.
The extension of ITCs through administration has brought about new forms of
relationships between agents and the public. On the basis of a survey dealing with the
introduction of cyber-procedures at the Caisse d'allocations familiales (General Child
Benefit Fund), the authors attempt to define in exactly what ways new technologies
radically change not only the image, but also the attitude and ways of working of the
various actors. In addition to higher efficiency of service, their use seems to have brought
about an unexpected « re-humanisation » of administrative relations. Source : Éditeur (via Cairn.info) |
|
| Article en ligne | http://www.cairn.info/article.php?ID_ARTICLE=RFAP_110_0315 |
