| Titre | Les usagers et la maladministration | |
|---|---|---|
| Auteur | Gérard Barbanson | |
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Revue | Revue française d'administration publique |
| Numéro | no 45, 1988/1 La maladministration | |
| Rubrique / Thématique | La maladministration Témoignages |
|
| Page | 3 pages | |
| Résumé anglais |
The General Public and Misadministration.
Relations between civil servants and the general public should be improved by reorganization, improved reception services, human relations training for civil servants who interface with the public and reduced processing time for user inquiries and applications ; and not by manpower cuts. Users' groups are valuable buffers between the civil service and the public. However, few are aware of their existence and their resources are limited. Official support is needed. Source : Éditeur (via Persée) |
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| Article en ligne | https://www.persee.fr/doc/rfap_0152-7401_1988_num_45_1_2038 |
