| Titre | L'intelligence collective, un outil au service de l'identité professionnelle des assistants sociaux du secteur public | |
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| Auteur | Noëmie Le Gloahec | |
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Revue | Vie et sciences de l’entreprise |
| Numéro | no 218, septembre 2023 | |
| Rubrique / Thématique | Recherches |
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| Page | 126-152 | |
| Résumé |
Les mutations du contexte institutionnel et législatif puis l'évolution des métiers du travail social sont venus inévitablement impacter l'identité professionnelle des assistants sociaux, entrainant des conséquences à la fois individuelles (perte de sens, RPS, turn-over…) et collectives (baisse de la performance et de la qualité du service rendu…). En parallèle, l'intelligence collective apparait comme une pratique de management novatrice peu exploitée car contraignante et peu opérationnelle. Notre enquête au sein d'un service d'action sociale d'une collectivité territoriale a cherché à approfondir les contours et l'évolution de l'identité professionnelle des assistants sociaux et de mieux comprendre, grâce à une étude qualitative, l'impact des pratiques d'intelligence collective sur cette identité professionnelle. Nos résultats permettent de définir l'identité professionnelle des assistants sociaux, de relever leurs valeurs et de mieux comprendre les évolutions. L'intelligence collective se subdivise en 5 sous-thèmes, à savoir la connaissance, la co-construction, les prérequis et l'intérêt, et pour finir les freins. Source : Éditeur (via Cairn.info) |
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| Résumé anglais |
Changes in the institutional and legislative context and the evolution of social work professions have inevitably impacted the professional identity of social workers, leading to consequences that are both individual (loss of meaning, RPS, turnover, etc.) and collective (decline in performance and quality of service provided, etc.). At the same time, collective intelligence appears to be an innovative management practice that is little exploited because it is restrictive and not very operational. Our investigation within a social action service of a local authority sought to deepen the contours and evolution of the professional identity of social workers and to better understand, thanks to a qualitative study, the impact of collective intelligence practices on this professional identity. Our results make it possible to define the professional identity of social workers, to identify their values and to better understand developments. Collective intelligence is subdivided into 5 sub-themes, namely knowledge, co-construction, prerequisites and interest, and for Changes in the institutional and legislative context and then the evolution of social work professions are inevitably impact the professional identity of social workers, leading to consequences that are both individual (loss of meaning, RPS, turnover, etc.) and collective (decrease in performance and quality of service provided, etc.). At the same time, collective intelligence appears to be an innovative management practice that is little exploited because it is restrictive and not very operational. Our investigation within a social action service of a local authority sought to deepen the contours and evolution of the professional identity of social workers and to better understand, thanks to a qualitative study, the impact of collective intelligence practices on this professional identity. Our results make it possible to define the professional identity of social workers, to identify their values and to better understand developments. Collective intelligence is subdivided into 5 sub-themes, namely knowledge, co-construction, prerequisites and interest, and finally obstacles. Source : Éditeur (via Cairn.info) |
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| Article en ligne | https://www.cairn.info/article.php?ID_ARTICLE=VSE_218_0126 (accès réservé) |
